Assistant Manager, Information Technology

Position Summary:

The Assistant Manager, Information Technology reports to the Information Systems Manager and is responsible for planning, leading, and overseeing IT and AV services to ensure seamless operations across the College, and implements security controls and supports digitization projects under the guidance of the Information Systems Manager. This role focuses on executing daily security protocols, troubleshooting infrastructure issues, and testing new technologies via POCs—while escalating strategic decisions (e.g., policy changes, major audits) to senior leadership.

Job Responsibilities:

• Serve as the first point of contact for IT support services for the College.
• Install, configure, and maintain software and hardware components of computer and network systems.
• Understand, diagnose, troubleshoot, and resolve IT users’ issues effectively.
• Oversee, manage, and liaise with external vendors to maintain secure and reliable network infrastructure.
• Collaborate with the line manager and senior management to create a strategic plan for utilizing new technologies to enhance operations within the organization.
• Work collaboratively to support various teaching and learning needs at the College through the effective use of technology.
• Support procurement by liaising with vendors on IT procurement, maintenance, and renewal of IT hardware and software; assist the department head in procurement and inventory control of IT equipment and software.
• Enforce and communicate the College's IT policies and guidelines to users; assist with training on cybersecurity best practices. Configure and maintain systems with security patches and hardening standards.
• Plan for the operation and maintenance of all IT, phone, and AV software and hardware, including servers, networks, email, security, communication systems, and audio-visual equipment.
• Assist the line manager in tracking, planning, managing, and reporting on the allocation of the IT budget.
• Maintain and update technical documentation regularly.
• Provide multi-campus support by delivering remote or on-site IT support to other campuses as delegated by the College/Line Manager.
• Contribute to various projects by executing assigned project tasks, implementing pre-defined security controls, and conducting proof-of-concept testing for emerging technologies; analyze feasibility, costs, and scalability, and submit recommendations for college-wide adoption.
• Provide second-line support for Student Information System (SIS) services.
• Perform other duties as assigned by the College/Line Manager.

Job Requirements:

• A Bachelor’s degree holder in IT/Computing/Computer Science or related discipline.
• Ability to communicate fluently in English and Chinese (Cantonese or Mandarin).
• At least 6 years of experience in IT Support/Administrator role preferably gained from an education/school setting.
• Hands-on experience of Windows OS, Active Directory (AD) administration and network services and configuration.
• Experience in e-learning and e-Classroom technologies such as Zoom, Moodle, Blackboard and Panopto.
• Familiarity with IT security practices (patch management, endpoint protection).
• CISCO Certified Network Administrator (CCNA) certification or equivalent — desirable.
• Microsoft 365 Certified (e.g., Modern Desktop Administrator Associate) — desirable.
• Exposure to cloud platforms such as Microsoft Azure Fundamentals or AWS Cloud Practitioner — desirable.
• Advanced proficiency in Windows OS and Active Directory management.
• Network configuration and maintenance.
• E-learning and e-Classroom technologies such as Zoom, Moodle, Blackboard and Panopto.
• Highly organized and detailed-oriented.
• Flexible in problem solving approach.
• Ability to troubleshoot complex technical issues.
• Multi-tasking and time-management skills, with the ability to prioritize and delegate tasks.
• Excellent analytical and problem-solving skills.
• Ability to work well in a team setting and delegate support tasks to other team members in the IT Support Team.

Salary and Fringe Benefits:

Initial appointment will normally be made on a renewable 24-month contract.
Remuneration is competitive and will be based on qualifications and relevant experience. The College offers group medical insurance and dental, staff development support and annual leave to eligible appointee(s).

Application Procedure:
Applicants are invited to:

1. Submit a full Curriculum Vitae and the names and contact details of references.
2. Specify in your application/CV your current/latest salary and expected salary.
3. Send applications to the Yew Chung College of Early Childhood Education by clicking "Quick Apply".
4. The College will review applications immediately, applications will be accepted until the posts are filled. Only shortlisted candidates will be contacted.

Important notes to Applicants:

• Appointees will undergo a medical check/examination.
• Local applicants will undergo the Sexual Conviction Record Check. Overseas applicants will present a police report before appointment can be confirmed.
• Reimbursement of the costs as mentioned above subject to a ceiling is applicable.

The College also reserves the right to make an appointment by invitation.

Personal data collected will be used for recruitment-related purposes only.