Assistant IT & Network Support Engineer, Managed Service

Job Summary:

Are you an experienced IT professional ready to take the next step in your career? Do you thrive in dynamic environments and enjoy solving complex technical challenges on-site?

Join our Managed Services team as an Assistant IT & Network Support Engineer and play a key role in delivering high-quality IT support to our clients. This position offers the opportunity to work with diverse technologies and lead technical resolutions in hardware, software, and networking.

Roles and Responsibilities:

• Provide advanced on-site technical support at customer offices for IT infrastructure, including hardware, software, and networking.

• Lead troubleshooting and resolution of escalated technical issues across desktops, servers, and network devices.

• Assist in planning and implementing IT solutions and upgrades for clients.

• Configure and maintain network infrastructure including firewalls, switches, routers, and wireless systems.

• Mentor and support junior technicians, ensuring quality and consistency in service delivery.

• Collaborate with internal teams and vendors to resolve complex issues and implement best practices.

• Maintain detailed documentation of support activities, configurations, and procedures.

• Conduct regular system health checks and preventive maintenance.

• Ensure compliance with security policies and IT standards.

We are looking for:

• Higher Diploma / Degree in IT, Networking, or related disciplines.

• Minimum 3–5 years of hands-on IT support experience, preferably in a managed service or enterprise environment.

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and common business applications.

• Proficiency in network configuration and troubleshooting (LAN/WAN, VPN, VLAN, Wi-Fi).

• Experience with server administration and IT infrastructure projects is a plus.

• Excellent problem-solving skills and ability to work independently and as a team leader.

• Strong communication and interpersonal skills.

• Good command of spoken and written Chinese, English, and Mandarin.

Benefits:

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves

• Attractive remuneration package

• Staff buddy Program and regular team-building activities

• Continuous sponsorship for the latest cloud technologies training

• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner

• Top Award of Microsoft Cloud Solution Provider Direct Partner

• Best Managed Service Provider Partner

• Largest Cloud Hosting business in Hong Kong since 2008

• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services

• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.