Air Export Customer Service Specialist

Responsibilities

Shipment Follow Up

• Coordinate with local/oversea sales to check the shipment status
• Work with shipper to provide related shipping document
• Update the cargo ready date and inform Air Export operation for cargo pick up or receiving
• Inform all parties about the flight information & sending pre-alert to related parties
• Ensure the quotation has been available and Inco terms is correct
• Follow up with POD/entry summary/customs invoice for DAP/DDP shipment
• Send the HAWB & debit note to the correct parties

System Update, Reports and Maintenance

• Update tracking report and upload shipping document onto customer’s systems
• Send the updated tracking reports to related parties
• Input and update the debit notes onto the billing system of customers
• Create statement for monthly billings
• Issue AWB according to booking
• Finalize console closing process
• Send pre-alert to destination branch and agents
• Issue billing in CW1

Qualifications

• Diploma holder or above;
• 3-5 years of relevant experience in customer service / sales supporting / operation in freight forwarding industry will be an advantage;
• Good command in written and spoken English and Chinese (including Mandarin);
• Responsible and self-motivated personalities with good communication skills;
• Competent in MS Word, Excel & Chinese Word-Processing
• Working office at Metroplaza, Kwai Fong

Interested parties, please send full resume, availability and expected salary to our company.

All information provided by applicants will be treated in strict confidence and used only for employment-related purposes. All personal data of unsuccessful applicants will be destroyed within 6 months.