IT Helpdesk Support

Responsibilities

• Handle IT helpdesk requests and provide technical support, including desktop hardware/software installation, configuration, relocation, and troubleshooting

• Perform routine IT system operations such as daily health and security checks, backups, and data center activities

• Maintain accurate IT inventory records, including updates and stock-taking

• Assist in IT project implementation, such as Windows client upgrades and large-scale computer deployments

Requirements

• Diploma in Information Technology or equivalent AND five subjects pass in HKCEE/HKALE

• At least 2 years of experience providing IT helpdesk support in large organizations or government departments

• Hands-on experience in the following areas:

  • Local Area Network (LAN) and Wireless Network

  • Microsoft Active Directory and Windows OS (e.g., Windows 11), Microsoft Exchange/Outlook

  • Video conferencing and collaboration tools (e.g., Zoom, Microsoft Teams, Wi-Fi)

  • Microsoft 365 features (e.g., Copilot Chat, Forms, OneDrive, Power Apps)

  • HCL Notes

• Experience in data center operations is an advantage

Salary:
Salary will be commensurate with qualifications and experience.

Application:
Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.

Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.

Address:
Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.