Customer Service & Quality Executive (Ref:CSQE)

RESPONSIBILITIES:

Customer Service
 

• Coordinate with Sales department on the daily execution (including back-orders & inventory management) to optimize customer satisfaction
• Coordinate with warehouse team on the monthly stock take timing & work with sales team on the cut off preparation
• Coordinate with warehouse team on ordering requirement (special batch, delivery date etc..)
• Manage the Minor-Chain Ordering process (end to end)
• Manage order releasing process in SAP in order to pass the orders to warehouse team on time
• Collaborate with all functions to ensure optimal procurement process for non-stock items
• Support other ad-hoc assignments

Quality & Food Safety
 

• Implement Quality procedures and guidelines
• Oversee quality performance in warehouse (local & overseas) & conduct inspection with improvement actions
• Release product through e-system
• Liaise with factory for complaint investigation
• Approve for pack label artwork
• Coordinate with external laboratory for testing arrangement and vetting
• Manage general quality administrative work
• Support other ad-hoc assignments
   

REQUIREMENTS:
 

• 1-2 years of experience in Quality & Food Safety function
• Experience with Quality downstream – warehouse / logistics is a plus
• Bachelor degree in Food Science and Technology / Food Technology Management
• Excellent in Excel
• Good communication, negotiation and influence skills
• Performance oriented mind
• Proactive and initiative
• Organized
• Fluent in English, Cantonese and Mandarin