Customer Service Officer

Who are Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

As an employer, we have created a caring and performance-oriented culture for our employees. We are thrilled to be recognized as the 4th Best Workplaces™ in Asia 2024 by Great Place to Work® Institute &  Hilti Hong Kong is  listed as one of the  Best Workplaces  ™  in Hong Kong 2024!

What's the role?

• Handle inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data
• Promote Hilti values to customers with up and cross-selling actively
• Provide after sales service including pick-up service, goods returns and repair requests
• Serve customers with First-Contact-Solution mindset and handle complain with serving mindset
• Drive internal process improvement for better customer engagement

What do we offer?

• Long-term career development opportunities
• 14 days’ annual leave per year
• Birthday leave, volunteer leave, family care leave
• Medical insurance covering dependents
• Additional MPF voluntary employer contribution
• Annual year-end bonus

What do you need?

• Diploma or above in any discipline
• 1-year client-facing experience with phone and email as the major channels for communication
• Passionate individual, proactive learner, good team player
• Proficiency in English & Chinese (written & spoken), Mandarin is a plus

Launch your application

We look forward to receiving your application and regret that only shortlisted candidates will be notified.

We look forward to receiving your application. Interested applicants please submit your CV by clicking the "Apply Now" button.
 

By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.