Customer Services Officer (Ref: CC/GETS/CSO)

Responsibilities:     

• Handle telephone & email enquiries and welcome customers' feedback in a professional manner     

• Establish a professional image as Software Guidance / Solution Provider / Adviser     

• Maintain a good customer relationship by providing one-stop customer service     

• Provide excellent quality service to our valued customers with a great expectation & satisfaction    

• Help with ad-hoc assignments and deliver to internal users    

• Willing to assist customer operation training and will be given an opportunity to train as trainer      

Requirements:     

• Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies     

• Knowledge in general Microsoft Office applications usage     

• Good command of both written and spoken in English and Chinese (Cantonese and Mandarin)     

• Pleasant personality, patient and able to work under pressure     

• Experience in shipping or import/export trade is an advantage     

• Experience in evening and overnight shift is preferable, attractive allowance are provided     

• Immediately available preferred     

• Fresh graduate will be considered     

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.