Data Center Operations Manager (IT Infrastructure DCOM)

Responsibilities:

• Lead and mentor a team of IT Infrastructure operation engineers and data centre operators

• Oversee end-to-end operations and monitoring of Data Centre IT infrastructure

• Act as the escalation point of DC operators and high severity DC incidents

• Ensure all activities align with service level agreements (SLAs) and internal policies

• Manage and monitor data centre IT infrastructure including servers, storage and networking

• Analyse customer data centre IT Services information and provide performance enhancing recommendations

• Oversee routine maintenance, updates, and patch management

• Manage incident, problem, and change management processes based on ITIL standards

• Communicate with various users, technical teams and stakeholders on incident, problem and change management

• Chair or participate in the DC IT Services related meetings

• Respond to outages and service disruptions, ensuring minimal downtime

• Participate in and manage ad-hoc projects and continuous improvement initiatives

• Manage staff scheduling, task assignments, and performance reviews

• Prepare regular reports on infrastructure health, incidents, and capacity planning

• Maintain documentation of systems, procedures, and infrastructure diagrams

• Ensure 24x7 operational readiness, availability, and escalation management

Requirements:

• Bachelor’s degree or above in Computer Science, Information Technology, or related fields

• Minimum 10 years’ experience in Telco/ICT industry, with at least 5 years in a supervisory role

• In-depth knowledge of data centre operations, infrastructure, and environmental systems

• Familiarity with server, storage and network services operation

• Relevant professional certifications (e.g., ITIL, PMP, Prince2) are an advantage

• Strong leadership, problem-solving, decision-making skills and customer service orientation

• Excellent communication skills in English, Cantonese, and Mandarin

The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.