Senior Business Analyst (ERP)

Job Description:

We are seeking a skilled Senior Business Analyst to join a dynamic IT team within a leading organization with multiple lines of business. This role involves partnering closely with project managers, vendors, and internal stakeholders to drive the successful delivery of critical business applications, particularly in ERP.

Key Responsibilities:

• Collaborate with project teams to support timely delivery of projects, ensuring adherence to scope, budget, and quality standards.
• Facilitate communication and coordination between business users, vendors, and development teams to translate business requirements into clear functional specifications.
• Lead user acceptance testing efforts and manage feedback loops to guarantee smooth system implementations and change adoption.
• Assist in redesigning and optimizing business processes to improve efficiency and effectiveness across the organization.
• Prepare comprehensive documentation including business requirements, process flows, and training materials to support end-users and stakeholders.
• Provide regular project status updates and proactively manage multiple priorities in a fast-paced environment.

Candidate Profile:

• At least 5 years of experience in business process analysis and systems implementation.
• Strong communicator with excellent command of English and Chinese, both written and spoken.
• Proven ability to work collaboratively in team environments with a proactive and detail-oriented approach.
• Experience in ERP (D365 - preferred, Oracle, SAP) is a must.
• Familiarity with various business application systems such as CRM, order management, or similar platforms is preferred.
• Prior domain experience within the retail/supply chain field would be highly preferred.
• Adept at identifying process improvement opportunities and thinking strategically to add value beyond immediate project goals.
• Demonstrated capacity to manage competing deadlines and prioritize tasks effectively.

If you thrive in a role where you can make a tangible impact through business process innovation and stakeholder engagement, we would love to hear from you. Please send in your CV in word format to r.leow@washingtonfrank.com or reach +852 3008 3863 directly for a confidential discussion.