Operations & Quality Assurance Manager

Job Responsibilities:

• To articulate and execute customer support and operations strategy for ensuring the Company can deliver first-class customer support; prevent operational systems issues from happening

• To promote and encourage the customer-centricity mindset amongst the team members; motivate the team members to take the self initiatives to improve the systems continuously. Establish/maintain procedures for working with business partners and amongst different teams

• To proactively initiate, review and maintain daily operation BOP to ensure our operation process and relay the customer’s feedback to various team for continue improvement

• To automate and streamline the quality assurance policy and testing process

• To motivate and support the team to handle production issues and communicate the issues/resolutions to our customers timely

• To develop, measure and report the KPIs for the operational process, continuous follow through with all the reported production problem till it is resolved

Job Requirements:

• University Graduate in IT or related disciplines

• Minimum 6 years’ relevant experience of which 3 years at supervisory level

• A sound large scale integrated platform support experience in Networking, Security and Internet Technology

• Experience in customer service, applications support and/or Hardware / Software development

• Knowledge in the Cargo industry and the company products

• ITIL experience to monitor and govern SLA is preferred

• Strong problem-solving, project management, communication and interpersonal skills

• Team player with can-do attitude

• Fluent in English and Mandarin will be an advantage

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.