Shop Assistant & Customer Service 顧客服務助理 1 Year (renewable) contract

Job Description

• To perform daily operations in the retail shop including stock management, visual merchandising and reporting, etc.
• Replenishing stock and maintenance of retail room displays
• Gather customer feedback to enhance service and customer experience
• Respond to customer enquiry in Ecommerce platform (Facebook/ Instagram/ WhatsApp/ website) promptly
• Collaborate with internal parties for customers' enquiries and/ or complaints
• To be a brand ambassador and demonstrate in-depth knowledge of the luxury brand and products to the customers

Who are we looking for?

• Minimum 1-year of Retail & CS experience is preferred
• Experience in retail start up team is an advantage
• Strong communication skills with the ability to communicate effectively with internal and/or external contacts
• Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
• Confident computer skills are vital as you’ll be using multiple tools and systems daily
• Excellent time management & multi-tasking skills
• Bilingual in a combination of two of the following, Cantonese, Mandarin or English
• Careful, responsible, hard-working and love the fast pace of work

Availability: Candidates who can start immediately preferred

Working hours

• 每星期工作5天，輪班工作 (包括星期六日及公眾假期)，每天9小時 (1 hr meal break)
• 如公司做直播的日子，有機會需要返15:00-00:00 夜更