(Full-time / Part-time) Customer Service Officer - Call Centre (電話房)

Reporting to the Quality, Governance & Customer Care Manager, the incumbent will be working at our 24-hour Customer Service Centre and responsible for the following duties:

• Provide professional and efficient customer service support, including handling incoming calls and enquiries from customers and calls for emergency repair services

• Assist to schedule / arrange job assignments to technicians

• Perform data entry to SAP system and data updates

• Willing to work on shift duties, including overnight shifts (Full-time) / 3-4 days per week, preferably from 8am to 5pm or 2pm to 11pm (Part-time)

職責

• 透過電話為客戶提供服務，包括處理查詢及安排緊急維修

• 跟進客戶之要求及編排維修工作予前線技術員

• 資料輸入及簡單文書工作

• 工作日數：(Full-time) 每星期6天，需輪班（包括通宵工作）

• 工作日數：(Part-time) 每星期3-4天，工作時間為上午８時至下午５時／下午2時至下午11時

Requirements

• Form 5 or above

• At least one-year relevant working experience in call centre or customer services is highly preferred

• Professional telephone manner, excellent customer services attitude, and good communication skills

• Sound knowledge of application software, such as MS Word, Excel, PowerPoint, and Chinese Word Processing (Cangjie / Quick Fix)

• Pleasant, mature, independent, with strong sense of responsibility

• Good command of spoken English, Cantonese, and Putonghua

• Work location: Quarry Bay

• Immediate available is a definite advantage

入職要求

• 中五或以上學歷

• 具一年或以上呼叫中心／客戶服務相關工作的經驗者可獲優先考慮

• 具良好的溝通技巧及客戶服務態度

• 熟識基本電腦操作及電腦應用軟件，如MS Office和中文文字輸入法 (倉頡 / 速成)

• 良好粵語、英語及普通話的會話能力

• 具備良好中英文書寫能力

• 工作地點：鰂魚涌

• 可即時上班者優先

Interested parties please email detailed resume with current and expected salary by clicking “Apply Now”.

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.