Home Appliance Channel Operations Manager (家電渠道運營經理)

• Channel Development & Maintenance: Expand and manage offline authorized home appliance service partners; build strong relationships, maintain regular communication, ensure policy alignment, and provide necessary support.

• Channel Quality Assessment: Establish and improve after-sales service qualitymonitoring systems; oversee and evaluate after-sales processesto ensure compliance with company standards.

• Local After-Sales System Setup: Formulate after-sales service strategiesand network coverage; analyze current after-sales processes and drive optimization and standardization.

• Standardization Execution: Align with HQ and local requirements; clarify business logic, ensure effective implementation and local adaptation to guarantee service quality.

• Data Analysis & Reporting: Collect and analyze after-sales service data; prepare regular reports to support business decision-making.

• Collaboration & Support: Monitor industry trends and competitors’ after-sales service policies; adjust promptly, and collaborate with sales operations on product launch and phase-out planning.

Requirements

• Bachelor’s degree or above.

• Minimum 2 years of after-sales services and channel managementexperience; home appliancemarket experience preferred.

• Strong skills in channel development, expansion, and activity execution.
• Excellent communication and negotiation skills.
• Strong sense of responsibility, quick learner, able to work under pressure.
• Cantonese as a working language; English reading proficiency required.