CUSTOMER SERVICE OFFICER

About the role

We are seeking a talented and dedicated Customer Service Officer to join the growing team at Triple Eagle Container Line Ltd. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Based in our office in Kwun Tong Kwun Tong District, you will play a crucial role in ensuring the satisfaction and retention of our customer base.

What you'll be doing

• Prepare quotation, follow shipment enquiries to customer and overseas agent
• Providing prompt, accurate, and efficient responses to customer questions and concerns
• Documenting and tracking customer interactions to maintain accurate records
• Support airfreight export operations
• Input data in operating system timely and accurately
• Adhering to company policies and procedures to ensure compliance and consistency
• Perform any special duties/projects as assigned by the management

What we're looking for

• Good communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Good command of both written and spoken English and Chinese, fluency in Mandarin
• Ability to work under pressure and manage multiple tasks effectively.
• Good PC knowledge

• Fresh graduated are also welcome

About us

Triple Eaglewas incorporated in 1987 as a general freight forwarding company in Hong Kong, our based in Hong Kong and now has grown to be a total logistic provider with over 10 direct branch offices in major cities in China, Vietnam and Malaysia and over 200 staff. Triple Eagle always aims to provide Effective, Economical, Endurance services to our valued customers.  

Apply now for this exciting opportunity to become our next Customer Service Officer.