Technical Support Engineer

Job Responsibilities

• Provide level 1 IT technical support and service to external customers;
• IT infrastructure support and system administration
• Liaise with vendor/supplier and collaborate with internal users to accomplish IT operation task or infrastructure setup

Requirements

• Higher Diploma or above in Computer Science or in relevant disciplines. degree holder is preferable
• At least 2 years working experience in helpdesk or technical support role
• Experience in Microsoft Windows Configuration (AD, DHCP, Group Policy) and desktop (Windows 10/11, MS Office) environment.
• Experience in IaaS and SaaS operation (AWS, Azure, Office 365)
• Experience in JIRA service management
• Good command of problem solving and communication skill.
• Excellent communication skill in both written/spoken English and Chinese
• Candidate with less experience will be considered