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Field Services Engineer – Network & Server
NTT China/Hong Kong Limited (不指定)
2天前
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Field Services Engineer – Network & Server


不指定
0年工作經驗

職位描述

2 years to 5 years of experience

Job Location : Quarry Bay, Hong Kong - Onsite

Contractual role


Key Responsibilities:

  • Deploy, configure, and test infrastructure components (network, server, storage) at client sites.
  • Install and configure software solutions in line with client requirements.
  • Provide second-line remote and onsite technical support, focusing on standard and low-complexity incidents.
  • Proactively identify, log, and resolve technical issues, ensuring minimal disruption to client operations.
  • Collaborate with internal teams, client IT departments, and third-party vendors to expedite issue resolution.
  • Maintain accurate and timely updates in incident management systems.
  • Apply standard procedures and tools to manage configuration items and implement changes.
  • Support the implementation of preventative measures to reduce recurring incidents.
  • Ensure all service requests and incidents are resolved within agreed SLAs.
  • Participate in shift handovers to maintain service continuity.

Required Skills & Experience:

  • Hands-on experience in networking and security support.

  • Proficiency in server and storage installation and configuration.

  • Moderate experience in diagnosing and troubleshooting technical issues.
  • Experience with remote support and collaboration technologies (e.g., Cisco, Webex, SBCs like AudioCodes/Oracle).

  • Basic understanding of network routing and switching.

  • Ability to work under pressure and adapt to changing environments.
  • Client-centric mindset with a proactive approach to service delivery.

Qualifications & Certifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Professional certifications preferred to have

    • Data Centre Technologies: Cisco (e.g., CCNP Data Center), NetApp, EMC.

    • Networking: Cisco (CCNP), Juniper (JNCIP), Aruba (ACMP), F5.

    • Collaboration: Cisco CCNP Collaboration, Microsoft Voice (MS-700, MS-720), Webex Calling/Contact Centre.



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NTT China/Hong Kong Limited