Field Service Engineer

Job description and responsibilities

• Execute on-site installations, instrument validation, maintenance and general customer training
• Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel
• Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed
• Developing and maintaining positive relationships with customers in assigned territory
• Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed

Job requirements

• Degree holder or above in Mechanics, Electronics, Biomedical Engineering, Molecular Biology, Physics, Chemistry, or related subjects
• Work experience in servicing medical equipment, preferred molecular biological or equivalent instrumentation with high complexity will be advantage
• Fresh graduate in Engineering field will also be considered
• Outstanding problem solving, interpersonal skills and communication skills
• Basic PC and networking skills
• Good English skills, both verbal and written
• Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required