Onsite Logistics Manager

Company profile

French luxury House Longchamp was founded in Paris in 1948 by Jean Cassegrain and is owned and run by the Cassegrain family today. Longchamp’s handbags, luggage and accessories have a worldwide reputation for craftsmanship and quality, which now extends to shoes, ready-to-wear and sunglasses collections. Longchamp is an international brand that has maintained momentum and energy across the decades, it epitomizes French flair, fresh and inspiring creativity.

With the opening of a regional hub in Hong Kong, LONGCHAMP is seeking an on-site Logistics Manager to oversee the logistics scope entrusted to our 3PL partner. Liaise transparently and efficient communication with the LONGCHAMP team in France and across APAC and ensuring the smooth resolution of any supply-chain issue that may arise.

Objectives and Responsibilities

Reporting to the Regional Logistics Manager, APAC (based in Hong Kong), LONGCHAMP is looking for a candidate with strong retail operations expertise, acute fashion awareness and a keen eye for details, able to quickly identify any issue in onsite logistics operations.  

It is expected that the candidate will act as a bridge between the global distribution centre (located in France) and the regional hub, ensure that the processes are followed thru from the starting date and contribute over time to the continuous improvement of the operations with their expertise and feedback.

Operations will cover sellable items (leather goods, accessories) and non-sellable items (raw materials, packaging, consumables, window displays, marketing materials, and archived documentation). The candidate is also expected to assist with facility administrative work such as invoice review and request for quotations, and performance reports.

Key Responsibilities:

As the onsite representative of LONGCHAMP within the outsourced warehouse, you will take the lead in making informed decisions on operational topics such as prioritization of shipments, flag quality issues and escalation to headquarters when support is needed. It is crucial that such tasks as performed timely and proactively. As the sole onsite representative, you should demonstrate strong autonomy, with a natural sense of organization and analytical thinking.

·         Conduct regular visual inspections of the warehouse, manage daily incoming and outgoing shipments via SAP.

·         Coordinate with colleagues (sitting in France or Hong Kong) for booking with carriers and forwarders, continuously monitor the performance of the 3PL in meeting the operational deadlines, collaborate with 3PL to solve exceptional situations.

·         Plan weekly workloads and adjust capacities together with 3PL, oversee receptions from oversea factories and run quality-check guidelines before releasing items to 3PL for further processing.

·         Consolidate feedback from destination markets on their replenishment, ensure all data in SAP is accurate and up-to-the-latest-status, escalate any backlog or delay identified, prepare weekly written review of ongoing operations and 3PL performance report to Regional Office.

·         Conduct monthly review of the past month and upcoming month forecast (to be presented to Regional Team and French Team); lead KPI reviews with 3PL for the past month (alongside the Regional Team), review the 3PL invoice in comparison to the actual throughput of the past month.

·         Lead quarterly review replenishment logic and calendar for destination markets (in collaboration with regional team, freight & transport team, sourcing team); prepare written action plan on any failed indicator (3PL’s KPI, poor lead-times, complaints) for improvement.

·         Prepare annual warehouse budget according to the 3PL rate card and throughput expectations, organize & lead the stock-take exercise (together with Regional Team and auditors), prepare & lead pricing negotiations with 3PL according to their efficiency and other cost factors (if necessary).

Required Qualifications

·         Job Level: Senior Position (Junior profiles with sufficient skillset may apply for consideration)

·         Experience: Minimum of 10 years’ experience within the APAC region (experience within French companies and a strong retail background is preferred)

·         Languages: English (Mandarin and/or French is a plus)

·         Software Experience: Mastery of SAP and Excel (knowledge of ANAPLAN and/or CEGID is a plus)

·         Location: Tuen Mun, industrial building, air-conditioned area with dedicated office

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