Shop Supervisor

Responsibilities:

• Responsible for day-to-day shop operations include daily sales performance, inventory control
• Lead, supervise, and train the team to deliver excellent customer service, solicit customer feedback and understand customer needs
• Support day to day admission check in/out process.
• Handling customer enquiries and complaints, and ensure the safety, cleanliness and quality of the playground equipment & facilities.
• Crowd control.
• Support day to day admission check in/out process.
• Manage ticket & payment transactions.
• Manage various payment apps, devices, and terminals.
• Manage daily register closure, sales calculation, and report tabulation.
• Attend ticket & admission related enquiry.
• Manage promoting membership sales and promotion.
• Execute special task and project assigned by the manager

Requirements:

• Higher Diploma holder or above
• 3-years store management experience
• Ability to lead team; develop and train others, delegate and follow up
• Excellent communication skills
• Good command of written and spoken English, Chinese and Mandarin
• Five days’ work