Infrastructure Engineer / IT Support Specialist

We're Hiring: Infrastructure Engineer / IT Support Specialist

Location: Tsuen Wan, Hong Kong | Department: IT & Infrastructure | Full-time

Be a key player behind the scenes of a rapidly growing Fintech & Internet Finance Company. Whether you're a seasoned Infrastructure Engineer or a problem-solving IT Support Specialist, we want you to help us maintain, secure, and scale our mission-critical systems.

Our comprehensive packages for you:

We offer attractive remuneration package, including Annual Leave, Double Pay, Year-end bonus, Medical Benefits, Holiday and Birthday Benefits, Marriage Leave, Paternity Leave, Maternity leave, Promotion Opportunities and Travel Rewards etc.

Infrastructure Engineer

What You’ll Be Doing:

• Manage and maintain core IT infrastructure: networks, servers, storage systems.
• Monitor system performance, resolve incidents, and ensure stable operations.
• Install, configure and upgrade operating systems, applications, and databases.
• Implement data backup and recovery strategies, ensuring business continuity.
• Manage user access, permissions, and security compliance.
• Create and maintain technical documentation, system configs, and operation manuals.
• Provide support to internal departments and troubleshoot system-related issues.

What We’re Looking For:

• Degree in Computer Science, Information Technology, or related fields.
• 5+ years of IT infrastructure or system maintenance experience.
• Strong knowledge of container technologies (Docker, Kubernetes), networking protocols (TCP/IP, routing/switching), and Linux/Windows administration.
• Familiar with server environments and tools like Apache, Nginx, MySQL, Shell, or Python.
• Experience in financial markets (precious metals, banking, trading) is a plus.
• Excellent documentation and communication skills in Cantonese and English; Mandarin fluency preferred.
• Strong sense of ownership, attention to detail, and the ability to perform under pressure.

IT Support Specialist

What You’ll Be Doing:

• Provide day-to-day IT support for hardware, software, and network-related issues.
• Install, configure, and maintain OS, office software, and commonly used applications.
• Maintain and troubleshoot routers, switches, firewalls, and other network devices.
• Deliver basic IT training to new hires and create user manuals or technical guides.
• Manage IT assets, including hardware/software inventory and licensing.
• Assist with data backups, IT security practices, and vulnerability scanning.
• Respond promptly to tickets, troubleshoot deeply, and document resolutions.

What We’re Looking For:

• Degree in Computer Science, Information Technology, or related field.
• 2+ years of technical support or helpdesk experience.
• Familiar with Windows/Mac systems, basic hardware repair, networking, and MS Office.
• Good interpersonal skills with the ability to explain technical concepts to non-tech users.
• Strong problem-solving mindset and ability to stay calm under pressure.
• Fluent in Cantonese and English (spoken and written); Mandarin is a strong plus.
• Detail-oriented, highly responsible, and committed to service excellence.

Apply Now:

Please send your full resume with current and expected salary via "Quick Apply". Your expertise keeps our system running — and our business growing.