Customer Services Officer

Job Highlights

• New Customer Services Opportunity!
• Flexible work arrangement
• Fun and fast-growing startup
  
  

Job Description

We are a multi-award-winning virtual insurer with a flexible, collaborative startup environment. To facilitate our increasing customer base, we are looking for a professional and customer-centric individual to join our growing team and help us as we continue to deliver the best service and experience to our customers.

About the Role

• Handle and resolve customer queries through digital channels (livechat, email, and whatsapp) in a timely, efficient & professional manner
• Liaise and collaborate with other related business units to resolve customer queries
• Actively share insurance domain knowledge & unbiased advice with customers (non-sales role)
• Provide daily support to supervisor and participate in ad hoc projects.

About You

• HKCEE/DSE or above, with at least 1-year experience in service industry and customer service preferred
• Interested in developing a career in the insurance industry
• Good command of both spoken and written Cantonese, English, and Mandarin
• IIQE licenses added advantage but not a must (can complete after joining)
• Pleasant, mature, independent, and able to work under pressure
• Customer-oriented with passion, patience and caring attitude
• Fresh grads are welcome

What We Offer

• Competitive remuneration package
• Good working environment and culture
• Good career prospects
• Medical plan, birthday leave and family care leave
• Discretionary year-end bonus

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-obsessed team. We are also proud to bring deep domain expertise and our own proprietary modern technology into Hong Kong. As we grow, we're looking for highly dynamic, hands-on, and passionate talent to join our team.

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.