搜尋職位
2 份職位空缺
排序:
相關性|
日期
Customer Service Officer
CUHK Medical Centre Limited (沙田)
4天前
Customer Service & Sales Officer
Home of the Elderly Consultancy Ltd. (不指定)
$17,000-$19,000/月2024-02-10
已建立筍工提示!有新職缺時我們會即時通知你

Customer Service Officer


沙田
2年工作經驗

職位描述

Key Responsibilities

  • Serve as a hospital ambassador by greeting and escorting VIPs and customers, providing high-quality face-to-face customer services, and providing information about the hospital’s facilities and services to patients
  • Handle appointment bookings and respond to general enquiries by phone
  • Handle admission registration and related documents, verify insurance documents for direct billing and coordinate with other departments for patient needs
  • Perform office administration tasks, including purchasing office supplies, maintaining document records, and completing various general clerical duties
  • Perform any other duties (in the capacity as Customer Service Officer) as assigned by supervisor(s) from time to time
  • Shift duty and rotation of customer service units are required

 Job Requirements

  • Holder of a diploma in any discipline
  • At least 2 years’ customer service experience preferably in health care, medical insurance industry or hospitality industry
  • Experience in complaint handling is preferred
  • Detail-oriented, positive attitude and self-motivated
  • Responsible, able to work under pressure and handle multi-task independently
  • Good command of both spoken and written English and Chinese (including Mandarin)
  • Proficient in MS Office applications

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Deadline

Ongoing

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be retained for less than 12 months from the application closing date, and will be destroyed thereafter.


工作種類
工作地區 沙田
教育程度
大專
口語語言 良好粵語 / 良好英語 / 良好普通話
書寫語言 良好中文 / 良好英語
受僱形式 全職
行業 醫療 / 製藥

有關招聘公司
CUHK Medical Centre Limited
The CUHK Medical Centre Limited (CUHKMC) is a non-profit, private teaching hospital wholly owned by The Chinese University of Hong Kong (CUHK). With a social mission to bridge the service gaps between private and public healthcare in Hong Kong, CUHKMC is dedicated to offering quality healthcare service at affordable and transparent package prices. We provide a full range of medical services. Our healthcare team works in an integrated and holistic manner to promote wellbeing of patients.

To cope with the development of the hospital, we are looking for high caliber talents with passion and creativity to join our professional team. Together we will contribute to pioneering solution in healthcare, maximising the values to our patients, stakeholders and the community; and enabling a sustainable future. If you are looking for long-term career development opportunities and a fair, open and supportive workplace to unleash your full potential, please join us for a meaningful and rewarding career journey!