IT Support Officer

About the role

As an IT Support Officer at OneStart Group, you will be responsible for providing high-quality technical support to our diverse client base. In this full-time role based in Lai Chi Kok, you will be a key member of our IT team, ensuring that technology needs of our teams and clients are met efficiently and effectively.

What you'll be doing

• Respond to and resolve IT-related incidents and service requests in a timely manner

• Troubleshoot and diagnose hardware, software, and network issues

• Assist with onboarding new users by setting up hardware and software, creating user profiles, configuring phones, and providing initial training sessions

• Manage the offboarding process for users by retrieving hardware, disabling accounts, and ensuring a smooth transition

• Provide end-user support and training on the use of various software and systems

• Assist with the deployment and configuration of new hardware and software

• Document all support activities and maintain accurate records

• Collaborate with vendors to implement system improvements and enhancements to the systems and website

What we're looking for

• Diploma or above in Computer Studies, Computer Science, Information Technology or equivalent

• Minimum 2 years of experience in an IT support or helpdesk role

• Strong problem-solving and analytical skills

• Excellent communication and customer service skills

• Working knowledge of various operating systems, software applications, and networking technologies

• Ability to work independently and as part of a team

• Immediate availability is highly preferred

What we offer

• 5-day work week

• Bank holidays

• Annual leave, full-paid sick leave, birthday leave, anniversary leave and family leave

• Group medical insurance

About us
OneStart Group is a leading provider of Business Centre and Company Secretary Services, serving a diverse range of clients across various industries. With a strong focus on operational excellence, we strive to deliver exceptional value and exceed our clients' expectations. Our dynamic team of professionals is driven by a shared passion for driving business success and making a positive impact in the communities we serve.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

For further information on our company, please visit our website https://www.onestartoffices.com

All information provided by applicants will be used for recruitment-related purposes only and will be treated in the strictest confidence by authorized personnel.