Deputy Manager (Service Support)

Job Purpose:

The core purpose of this role is to provide leadership for service support and quality management in Youth Development Service. S/he works closely with the Head of Youth Development Service to lead development and execution of service support and quality management team to support the HKRC in delivering its humanitarian services to fulfill its vision and mission. S/he will ensure effective implementation of the strategies and drive implementation and action to engage the new generation to participate in the Red Cross movement, so as to expand the extent to cultivate the Red Cross humanitarian value and nurture to be the leaders of Red Cross movement.

Key Responsibilities:

• Formulate the strategy plan in quality management and the strategic direction in youth development by providing situational analysis and proposing recommendations, in line with the corporate strategic direction together with the Head of Youth Development Service.

• Enhance the management evaluation in service system and administrative workflow in the Youth Development Service to ensure the service quality.

• Support formulating the human resources development plan to enhance the management skills of staff to support service and quality management.

• Lead a team to support, monitor and standardize operations of the team by formulating operation guidelines and system manuals and to develop and align workflows, forms, templates, policies to ensure quality and services development.

• Assure the guidelines, policies and procedures related to accuracy, integrity, confidentiality, and security are honored by the Youth Development Service and volunteers.

• Consolidate operational information and statistic on a regular schedule to support analysis and enhance accountability.

• Oversee the information systems and facilitate their use or enhancement according to service needs and development in Youth Development Service.

• Coordinate the Youth Development Service to undertake the projects and events of the Agency and attend related working groups or panels.

• Develop relationship and networking with external stakeholders, such as youth uniformed groups, schools and NGOs for collaboration and support in youth services.

Requirements:

• Bachelor degree in management, public administration, social science or relevant subject.

• Preferrable to have Certificate in quality and knowledge management.

• Minimum 3 years post-graduation and related working experience in quality management, administrative management, system management and working with youth volunteer leaders.

• Familiar with utilizing analytical tools such as Dashboard and Excel to support departmental development and prepare comprehensive reports.

• Knowledgeable in Planning, Monitoring, Evaluation and Reporting to ensure the quality control of programs in Youth Development Service.

• Good leadership, communication skills and collaboration skills.

• Knowledgeable in human resource development and management.

• Good communication skills with stakeholders.

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract Period: 2 years (Renewable)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or email to hr@redcross.org.hk on or before 12 October 2025.

Successful candidate is required to conduct the Sexual Conviction Record Check (SCRC) if it deems necessary according to the job responsibilities. Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.