Technical Support / IT Helpdesk Support

Responsibilities

• Solid working experience in supporting Windows client workstations (e.g. Win7, Win10)
• Solid working experience in supporting mobile solutions (e.g. MDM, MAM, Mobile phone and tablet)
• Experience in managing corporate clients’ machines via central management system (e.g. SCCM, EPO)
• Experience in Avaya PABX system and MS Teams Room will be an advantage
• Experience in supporting endpoint security protection software (e.g. Anti-Virus, Device Control, Whitelisting, Sandboxing)
• Experience in supporting client software (e.g. MS Office, packaging software)
• Knowledge in advanced client tools (e.g. Video conferencing, secure instant message)

Requirement

• Diploma/High Diploma in Information Technology or related disciplines
• 1 year of working experience in End User Services and solutions Banking or Financial Services experience will be an advantage
• Experience in Inventory and Asset Management
• Experience in Secure File Transfer System
• Solid experience in server and system software products
• Microsoft, VMWare and ITIL Training will be an advantage
• Holder of MCSE/MCSA/MCITP/CCNA or relevant certifications is preferred