Technical Service Manager

Holding 20+ years of experience and serving thousands of clients globally, DYXnet is one of the leading carrier-neutral network service providers in Greater China and has been specialized in providing premier-level enterprise network solutions and cloud solutions. As a wholly-owned subsidiary of VNET Group, a listed company (NASDAQ: VNET) and a leading carrier-neutral data center services provider in China operating more than 50 data centers, we work towards a common goal of delivering innovative solutions and strive to strengthen our dominant position in Hong Kong and the Asia Pacific region.

Job Description:

• Serve Key customer account and handle escalated servicing issues.
  
• Handle complaint, manage technical support and analyze fault ticket.
• Monitor key customer project implementation.
• Conduct PoC for potential customer.
• Drive and coordinate internal and external parties for all service improvement.
• Projects to ensure customer satisfaction.
• Prepare report and conduct regular service review with customers to collect customer feedback and drive for continuous improvement.
• Assist testing/integration for new product.

Requirements:

• Bachelor degree in Computer Science, Telecommunications or related discipline.
• Minimum 5 years in ISP/Telecommunication industry.
• Solid experience in switching, routing, SDWAN, and firewall technologies.
• Strong customer service and problem-solving skills.
• Strong analytical and communication skills.
• With network security knowledge is advantage.
• Knowledge in security tools and techniques including Firewall, IDS/IPS, SIEM, EDR is advantage.
• Holders of CCNA or CCNP or CEH or CISSP related qualifications are preferred.
• Strong command of spoken and written English, Cantonese & Mandarin.

Attractive remuneration and compensation package, including year end bonus, medical scheme and MPF, as well as career development opportunities will be offered.

Interested parties please send your resume with expected salary and availability to Human Resources Department, Dyxnet Group, 37/F, Tower 1, Metorplaza, 223 Hing Fong Road, Kwai Fong.

Welcome to visit our website: http://www.dyxnet.com/ for further information of our company.

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