Service Sales

Job Description:

In this role, you will be responsible for driving service sales and customer engagement in the service division for after-sales in Hong Kong, ensuring customer satisfaction, business growth, and alignment with decarbonization and digital transformation goals.

Reporting to the Head of Service Sales, you will develop and maintain strong relationships with clients in the maritime industry at various levels, identify opportunities for service growth, and present tailored technical solutions, keeping a customer-centric approach in mind.

Execution

• Execute sales strategies, sales plans and sales support activities.
• Deliver on sales targets, customer visit plan, customer communication and events plan. Attend trainings assigned.
• Drive sales across the whole extended service product portfolio including agreements, decarbonization and digital solutions.
• Establish & maintain effective customer relationships at all levels, explore new business opportunities & generate new installed base or market share by influencing key decision makers and raise awareness & understanding of relevant product offering
• Communicate and coordinate with all stakeholders (internal & external) to support customers based on their original needs and pains, and maintain high level of customer satisfaction by swift proactive problem resolution.
• Communicate and coordinate with Operations, Business Development, Market Communication and Technical Advisor as required.
• Influence end users to specify Accelleron Turbochargers for their newbuilding projects to capture full market potential.
• Conduct customer seminar, trainings and attend relevant exhibitions if required.

Business Development

• Identify service potential in assigned area, evaluate service opportunities to develop sales planning and corresponding sales activity plan.
• Support market intelligence and business development projects as required to drive the growth of the business.

Knowledge, Skill and Experience

• 5+ years working in industrial sales or technical support.
• Strong interpersonal skills and a proactive customer-first mindset.
• Ability and drive to build multi-level professional networks.
• Good negotiation and influencing skills, confident in presenting technical solutions and handling client needs.
• Fluent English communication skills, both verbal and written. Mandarin and / or Cantonese is a plus.
• Experience dealing with ship management, shipowners, shipyards, or marine equipment is a plus.