Service Manager (Motor)

Job Responsibilities:

• Oversees the service & daily operation of a front-line operation / service centre
• Responsible for profitability and efficiency of the service center, & also the performance KPI for individual service centre
• Maintain the highest Customer Satisfaction Index (CSI/CSS/CEM) rating from customers by handling customers efficiently
• Follow the goal set by management and objectives for the service centre which includes an annual operating budget and a marketing plan to promote new and repeat business
• Hire and supervise the frontline staff / aftersales personnel, as well as monitoring their performance
• Communicate with other departments and management to resolve problems
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Coach and develop the teams, evaluate individual team members’ performance and provide constructive feedback and supports
• Prepare, maintain, and submit reports and records, such as budgets and operational and personnel reports
• Encourage Service Advisors to keep their skills up-to-date through periodic skill and technical training on new product, systems and components offered by the automotive manufacturers
• Responsible for housekeeping of the service centre. Maintain the facility and workshop environment in good condition

Job Requirements:

Professional Qualifications

• At least 6 years solid experience in automobile service sector, in which 3 years at manager level
• Experience in managing service centre is an advantage
• Excellent communication, interpersonal and presentation skills
• Strong at customer handling skill and problems solving skills
• Good management & leadership
• High Diploma or above

Interested parties, please send your application with detailed resume stating expected salary and date of availability by clicking "APPLY NOW'.

All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.