Service Desk Support (Japanese Speaking)

 Responsibilities: 

• Handle routine IT service desk cases of regional customers through phone, email and MS TEAMS
• Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
• Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library
• Assist in troubleshooting and diagnosis of issues related to networking, OS, Office Suite/365, generic IT workplace and dedicated business applications
• Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution
• Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200
• On-job training will be provided

  Requirements:

• Diploma holder or above
• Min. 1 year hands-on experience in customer service / service desk support
• Knowledge on Information Technology / Computer Science is definitely an advantage
• Good command of Japanese and English / Chinese
• Good telephone manner, interpersonal, analytical and problem-solving skills

Interested parties, please click Apply Now and send detailed resume indicating your expected salary and date of availability. 

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