Senior Global Mobility Consultant

Responsibilities:

• Responsible for overall service delivery to client(s) and their employees in the Hong Kong market and other required locations within the Hong Kong and APAC region as required by the client manager and AM APAC Account Services Manager.
• Retain ownership and oversight of day-to-day case management and service operations of client(s), providing support and guidance to client Mobility/HR teams.
• Act as the clients’ s trusted mobility advisor and partner to proactively retain and develop client relationships and deliver mobility program.
• Provide exceptional service in managing the assignments of clients’ senior or VIP populations mainly for Hong Kong location, ensuring a seamless and high-touch experience for clients and their employees.
• Day to day oversight required while ensuring Account Services Manager and Client Global Director are proactively informed of any issues immediately.
• Responsible for delivering excellence against client KPIs and SLAs within the Hong Kong and other regional markets as required.
• To manage and resolve client escalations.
• Oversight of all client reporting requirements, related to service delivery.
• Raise the monthly and annual billing invoices.

Requirements:

• Proven background and experience in delivering Global Mobility solutions.
• Fluent English & Cantonese is a must
• Excellent communication skills, innovative and creative thinking, customer centric approach
• Working with and delivering through others
• Collaborator, wiling to actively support account team and be hands-on with delivery when required.
• Ability to build and maintain relationships.
• Attention to detail and timely response.
• Robust follow-up on delegated tasks to ensure appropriate results
• Adherence to established guidelines and procedures

How to Apply:

Please send your resume to recruitment.hk@santaferelo.com or click “APPLY NOW”.

Information on unsuccessful candidates will normally be destroyed 3 months after the completion of the recruitment exercise. We apologies that only shortlisted candidates will be contacted.