Senior Customer Service/ Receptionist (Sat & Sun OFF, no night shifts)

Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices.

Bring your passion for working in a team and helping people!

Compass Offices currently offers over 5,000 workstations in Hong Kong and many more in Australia, China, Japan, Malaysia, Philippines, Singapore and Vietnam, visit our company website to find out more.

Responsibilities:

• Work with other team members in running the centre, ensuring efficient service delivery and outstanding levels of client satisfaction.
• Handle various types of work, from answering client calls, managing meeting room bookings, greeting clients and visitors as well as centre facilities, equipment and office allocations etc.
• Assisting with billing and booking system operations, ensuring accuracy and efficient service delivery.
• Maintain a high level of alertness and professionalism by anticipating and responding to guests and clients’ potential needs, requests or queries.
• Assist in project coordination, procurement process, collection and revenue generation.
• Assist in liaison with building management.
• Lead the Front Office work independently.
• Able to coach and oversee Front Desk Agent’ works.

Requirements:

• Minimum 3 years or more experience in customer service and administration
• Customer oriented mindset with excellent interpersonal skill
• Proficient in Microsoft applications (Microsoft Word, Excel & PowerPoint)
• Strong communication skills (both written and verbal)
• Open minded, willing to learn, good team player and with “Can-Do attitude”
• Resourceful, proactive, well organized and able to multi-task
• Good command both written and spoken communication in English and Chinese (Mandarin and Cantonese).

Benefits:

• 14 days Annual Leave, yearly increment up to 20 days
• Medical benefits (including dental coverage)
• 1 day Birthday Leave

Please submit your resume with your current and expected salary. All applications will be treated strictly confidential for recruitment purposes only. Feel free to reach out to us by WhatsApp at 56969070 (or click on this https://wa.link/nbg3vy) for more insights on the role!