(Senior) Customer Service Officer (Shift Duties)

Responsibilities:

• Shift duties (7x24)
• Coordinate with fiber management & network & TV operation for case resolution
• Handle Building Management Office inbound enquires and enterprise customers
• Carry out data center operational tasks with data backup, performance monitoring & controls
• Perform Tier 1 technical support for system and network operations like health check
• Perform system documentation and preparation of reports

Requirements:

• Form 5 / DSE or above
• Minimum 1-2 year relevant working experience
• Basic knowledge on IT and desktop computer
• Hard-working, punctuality and positive attitude
• Able to work on duty, 7x24 shift and overnight shift
• Working shifts: 08:00 – 17:00 / 14:30 – 23:30 / 23:15 – 08:15
• Fresh graduates are welcomed in junior position

We offer competitive remuneration packages and career development opportunities. Please visit our website www.i-cablecomm.com for company details and other vacancies information.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.