Senior Customer Service Officer (Competitive package $280,000 - $360,000 per year)

NTK Academic Group Limited
刊登於 2024-02-02

牙科保險 / 教育津貼 / 五天工作週 / 醫療保險 / 恩恤假


  • 5-day work, fixed schedule
  • Incentive, Allowance, Bonus
  • Career advancement, comprehensive training


At NTK, our mission is to nurture a student’s full potential through academically rigorous instructions. We resonate with our students to inspire their learning with passion, enthusiasm and dedication.You will embark on a challenging yet rewarding experience in advancing your skills and areas of expertise in a multi-cultural and team oriented environment. All in all, there is nothing more gratifying than making positive impacts on the futures of our students!

If you are aspiring to build your career in the education field, and have met the following requirements, we welcome you on board to this incredible journey!

Job Responsibilities:

  • Answer professionally enquiries from parents, students and referring agencies
  • Provide seamless solutions and services to help students succeed in their education choices
  • Follow up with a defined student base to enhance continuous service and new education needs
  • Prepare reports related to student recruitments
  • Assist in ad hoc projects for the school

Essential Qualities

  • Bachelor or above with minimum 3 years of working experience in the customer service field
  • Sales experience is preferred
  • Excellent command of spoken and written English, Chinese (including Cantonese and Putonghua)
  • Possess problem-solving skills and good listening skills to provide seamless and professional education solutions and services
  • Able to prioritize and handle multiple tasks simultaneously
  • A good team player and good interpersonal skills
  • Candidate with more experience will be considered as Customer Service Supervisor
  • Immediate availability or short notice is highly preferred

What We Offer

  • 5-day work week and a friendly, multicultural work environment
  • Comprehensive training and development program
  • Career advancement opportunities in a market leader with over 25 years in the industry
  • Medical benefits (in-patient and dental) and monthly sponsorship of staff well-being activities
  • Attractive remuneration package, monthly allowance, incentive and performance-based bonus

Interested candidates should visit our recruitment page to submit their application and CV. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.

工作地區 銅鑼灣
待遇 牙科保險 / 教育津貼 / 五天工作週 / 醫療保險 / 恩恤假
技能 客戶服務 / 解決問題能力 / 積極傾聽 / 溝通能力 / 團隊合作
口語語言 流利粵語 / 流利英語 / 流利普通話
書寫語言 流利中文 / 流利英語
受僱形式 全職
行業 教育 / 培訓

NTK Academic Group Limited
Established in 1996, NTK Academic Group is a registered school and leading educational service provider in Hong Kong. We specialize in academic tuition for students following international and local curricula, standardized test preparation, and educational planning and consultation services. We are also a fast growing publisher with more than 30 study guides published. NTK has the largest full-time teaching faculty among learning centers in Hong Kong. We are also an official ACT test center and an Edexcel Academic Partner Center.

We believe that academic success depends on good teaching, which we ensure via our commitment to education. Over the years, our team has helped countless students achieve admissions to elite schools and universities around the world.