Security Team Manager - Datacenter Physical Security

The Security Team Manager serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client’s datacenter. He / She is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager, the Security Team Manager works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.

ESSENTIAL FUNCTIONS

1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter.
2. Coaches security personnel and carries out disciplinary actions in accordance with current policy.
3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff.
4. Ensures site health and key performance indicator goals are met or exceeded; works with the supervisor to enhance security team effectiveness and performance.
5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team.
6. Oversees site security systems to ensure safe and compliant operation of the facility.
7. Maintains and troubleshoots on-site security technology.
8. Assists with site equipment inspections, and audit compliance.
9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.
10. Serves as primary point of contact to datacenter management and security personnel when the Campus Security Manager is unavailable.
11. Performs additional tasks assigned by management.
12. Keeps management informed of major accomplishments, issues and concerns.
13. Identifies security shortfalls and offers suggestions from improving the security program.
14. Evaluates and escalates potential safety issues within the facility.
15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
16. Identifies security shortfalls and offers suggestions from improving the security program.

Requirements

• Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Experience in management. with experience working in a datacenter environment a plus.
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings, both in person and online.
• Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.