Retail Operations Executive

DUTIES & KEY RESPONSIBILITIES

     1.  Replenishment Order & Inventory Management

• Work closely with the Marketing and Logistics teams to manage the arrival and allocation of new launch products.
• Create weekly replenishment orders for saleable items, Point of Sale Materials (POSM), testers, and others based on the delivery schedule.
• Manage office orders to meet the business needs of other departments.
• Monitor stock coverage on a weekly and monthly basis for each store location.
• Track sales trends of one-shot items and propose appropriate follow-up actions.
• Perform necessary actions in the system for returns, write-offs, or other adjustments.
• Facilitate ongoing shelf-life checking at the store level.
• Collaborate with the stores, Logistics and Finance teams to handle annual and cycle count stock take.

     2.  Retail Operational Support

• Develop and maintain strong relationships with stores to facilitate daily operations.
• Coordinate with the marketing team for in-store events, animations, outposts, and pop-ups.
• Provide administrative support to retail stores in Hong Kong and Macau, including petty cash management, cash flow monitoring, stationery replenishment, IT support, music licensing, courier services, and payment accounts.
• Liaise with vendors and landlords for store maintenance.
• Manage security equipment, including CCTV, alarm systems, traffic count machines, and keys management, in collaboration with the store team.
• Coordinate and maintain standardized shop rules and procedures.
• Support store openings, trades, and pop-ups through administrative preparation.
• Work closely with the store team to plan efficient rosters with sufficient manpower support.

    3. Reporting

• Update the daily traffic report.
• Analyse store sales data and retail Key Performance Indicators (KPIs) on a weekly basis.
• Construct the daily sales target file on a monthly basis.
• Prepare reports based on management's needs, such as Stock on Hand (SOH) report and Sales Order (SO) report.

     4. Administration

• Create purchase orders (POs) and manage vendor payments through the system.
• Manage contracts for telecom and broadband services at the store level.
• Maintain a database of store lists and addresses.
• Coordinate permit applications.
• Handle shop card production.
• Coordinate with the Supply Chain and Finance teams to manage free goods for all staff.
• Collaborate with the Human Resources team to maintain the staff purchase list and manage the item block list.
• Prepare memos and operational notes.
• Check attendance records and clarify any discrepancies with the store team if necessary.
• Handle payroll calculations and perform sales-related administrative tasks.

    PROFILE

• Minimum 3 years of experience in retail/key account management, preferably with a background in beauty/luxury.
• Strong business acumen and analytical skills.
• Good team player with strong interpersonal skills.
• Effective communication skills to collaborate with individuals at different levels.
• Customer-centric and service-focused mindset.
• Proactive in problem-solving and taking initiative to improve business processes.
• Detail-oriented, self-motivated, with effective time management skills and the ability to work under pressure.
• Proficient in using MS Office.

Good remuneration will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking "Apply Now".

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only.