Reservations Supervisor

As theReservations Supervisor atKimpton Tsim Sha Tsui Hong Kong, you will play a vital support role in assisting the Reservations Manager managing daily operations within the reservations department. Your responsibilities will include assisting the team with booking arrangements and ensuring smooth communication between departments. You will also be responsible for training and developing team members together with the Reservations Manager, ensuring they are equipped with the knowledge and skills to provide exceptional guest service. Your attention to detail and organizational skills will be essential in optimizing our operations and enhancing guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing daily booking activities, ensuring accurate information is entered and processed timely in accordance with hotel standards and policies
• Utilizing reservation systems to track availability, optimiing room inventory, and managing bookings effectively
• Addressing guest inquiries and concerns regarding reservations, ensuring a high level of guest satisfaction and experience, resolving any booking issues or discrepancies promptly
• Gathering feedback from guests and staff to identify areas for improvement in the reservations process and swiftly resolving any booking issues or discrepancies to maintain guest satisfaction
• Overseeing the reservations team, providing guidance and support for efficient operations, and training new staff alongside the Reservations Manager
• Maintaining Maintaining comprehensive knowledge of the hotel’s facilities, amenities, services, and standards
• Executing additional tasks and responsibilities as assigned by management
• Fostering strong relationships with internal and external guests, collaborating with other departments (e.g., front desk, sales, marketing) to enhance guest experiences
• Reporting directly to the Reservations Manager

What we need from you

• A minimum of 4 years' experience in hotel reservations team, with at least 1 year in a supervisory or senior role. Solid experience in hotel pre-opening team is preferable
• A bachelor’s degree in hotel management or equivalent is preferrable
• Familiar with Opera reservations system
• Strong leadership, training, coaching and communication skills to develop and inspire a high-performing team
• Excellent communication and problem-solving abilities to foster collaboration across departments and guests
• Ability to remain calm under pressure and adapt to dynamic hospitality environment
• Multi-tasking abilities and attention to details
• Effective time management, well-organised and structured
• Excellent command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
• Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please write us with full resume, current and expected salary via email at recruitment@kimptonhongkong.com

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.