Regional IT Service Desk Engineer Asia Pacific

Are you a dynamic and driven professional looking to play a key role in a fast-paced environment? We are seeking a dedicated and skilled Service Desk Engineer to join our team.

If you have a passion for technology, a strong customer service orientation, and the ability to troubleshoot complex problems, we invite you to take the next step in your career with us.

Join us and be part of a collaborative environment where your expertise will make a meaningful impact!

What Your Tasks Will Be:

• Support and manage IT Infrastructure to the users in Asia Pacific regions
• Responsible to provide effective solutions to solve the issue/problem on the system incident; provide timely end-user support in a professional manner
• Maintain system documentation, manage IT assets, software licenses, maintenance and inventory list in country
• Maintain IT Infrastructure to ensure its security, policies stability and compatibility to business requirement and corporate standard & IT governance
• Hands-on support on servers, network equipment and virtualized environment
• Enable smart procurement for IT related purchases to speed up the delivery and cost saving
• Coordinate with service provider for the IT Infrastructure setup
• Work as a team with respect with continuous learning to keep pace with the transportation & IT industry

What Your Experience Will Be:

• Diploma or above in Computer Science, Information Technology, or relevant disciplines
• 2 years of proven IT experience in technical support
• Hands-on experience in Microsoft servers and desktop products and their supports
• Experience in MS AD, DHCP, DNS, Exchange Server, Data Backup, IIS, IPT/PABX, Cisco/HP switch, VMWare/Hyper-V and troubleshooting
• Experience in IT vendor management, procurement and IT asset management
• Knowledge in Microsoft SQL or Oracle database is an advantage
• Certificate in CCNA, MSCE or ITIL is a plus