Regent Experience Agent (Front Office)

Job Duties:

• Responsible for all activities relevant to the Front Desk, Guest Relations and Concierge such as the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries

• Registers and rooms all arrivals according to established procedures

• Maintain intimate knowledge of departmental standards and procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

Qualifications and Requirements:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field

• 1+ years’ related luxury experience

• Must speak Cantonese and English, Putonghua is preferred

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.