Project Executive

BOOKYAY, a leading ticketing platform specializing in e-ticket sales for concerts, exhibitions, and live events, is seeking a dedicated and detail-oriented Project Executive to join our team. In this role, you will support the successful execution of projects by assisting with day-to-day operations, collaborating with cross-functional teams, and ensuring a seamless experience for clients and customers.

As a Project Executive, you will work closely with the team to coordinate event partnerships, streamline ticketing processes, and deliver high-quality results. The ideal candidate is an organized individual with strong communication skills, a passion for the live events industry, and a willingness to learn and grow in a dynamic environment. If you are a motivated team player with a proactive mindset, we’d love to hear from you!

Job Responsibility

Operations Management

• Handling daily operations of the ticketing platform, ensuring efficiency and accuracy in e-ticket sales and event listings.
• Collaborate with the IT team to test system functionality and ensure the successful completion of event builds.
• Monitor and address operational issues, ensuring a seamless experience for both customers and event organizers.

Team Collaboration

• Work closely with cross-functional teams, including sales, marketing, and customer support, to ensure alignment on objectives and project timelines.

• Actively contribute to team discussion and projects, fostering a collaborative and productive work environment.
  

Customer Service

Assist the customer service team in handling escalated issues and ensuring prompt resolution to achieve high customer satisfaction.

Requirements

• Degree holder in Language Study or Business Administration or related discipline.
• Good command of both written and spoken English and Chinese.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Strong organizational and problem-solving skills with attention to detail.
• Logical thinking and the ability to analyze and address issues efficiently.
• A proactive and adaptable approach to handling multiple tasks in a fast-pasted environment.
• Passion for live events and an interest in the ticketing or event management industry is a plus.