Operations Support Specialist

Job Responsibilities:

As a critical member of our operations team, you’ll ensure seamless system performance and exceptional customer support. Your day-to-day will include:

• Own end-to-end resolution of customer inquiries, including account administration, software troubleshooting, and platform guidance.

• Proactively monitor systems: Perform health checks, schedule maintenance, and execute upgrades to minimize downtime.

• Be the go-to problem-solver: Provide urgent on-call support during non-business hours to resolve critical issues.

• Adapt and excel: Tackle ad-hoc tasks in a fast-paced environment where priorities shift dynamically.

Job Requirements:

• Diploma or higher in any field – we value skills and mindset over specific degrees!

• 1+ years of experience in IT support, helpdesk roles, or customer-facing technical support

• Tech-savvy troubleshooting: Comfortable diagnosing software and platform issues.

• Language skills: Good command in English and Chinese (Cantonese/Mandarin) to liaise with teams and clients globally.

• Precision under pressure: You thrive in high-stakes scenarios and deliver accurate solutions fast.

• Ownership mindset: You don’t just close tickets – you ensure issues stay resolved.

• Collaborative spirit: A team player who communicates clearly with colleagues and customers.

• Flexibility: Willingness to work rotating shifts to support 24/7 operations.

We offer attractive remuneration, medical and dental insurance, provident fund and other fringe benefits including discounted air tickets on Cathay Pacific Airways, recreation subsidy, birthday leave, Airport Express discount andshuttle busto the right candidate and his/her dependents etc.  Interested parties, please submit your detailed CV, stating your present and expected salary and availability to us.

We are an equal opportunity Employer. All CVs and personal data collected are for recruitment purposes and the information will be kept confidential.

About us

Global Logistics System (GLS) plays a major role in the cargo digitalization in the air freight development. Being a IATA Strategic Partner and “Asia first” Cargo iQ CDMP Service Provider, GLS offers a comprehensive end-to-end e-freight integration solutions, connecting 15,500 freight forwarders, 90 cargo carriers, 75+ post offices and terminal operators worldwide.

We are now inviting high calibre person to join the team, the right candidate will gain exposure in the air freight & IT industry.

For more information, you are welcome to visit our website at https://www.glshk.com/

Follow us on Linkedin:  https://www.linkedin.com/company/global-logistics-system-co-ltd/