Jewellery Advisor

• Attractive remuneration package
• Career development opportunities
• Exposure to international luxury fine jewellery

JOB MISSION

Manage the daily operations of the assigned boutique, and drive sales performance of the assigned team.

MAIN RESPONSIBILITIES

1. Brand Ambassador

• Neat and well groomed at all times, adhering to brand's grooming standards.
• Knowledgeable about the brand, heritage & products, and the ability to communicate these clearly with clients.
• Attend trainings and/or attend related trainings approved by company.
• Provide support at special VIP events.

2. Sales

• Achieve sales targets (Individual target, pool target).
• Achieve personal sales KPIs

1. Average Ticket Sales (ATS)
2. Unit Per Ticket (UPT)

3. Client Service

• Provide professional and courteous client service to all clients. Including greeting and acknowledgement of clients, and serving of beverages where required.
• Assist in handling customer complaints and process quality inspection, under supervision of boutique supervisor.

4. Client Recruitment

• Proactively acquire new client to company's database, with client information and purchase preferences captured accurately.
• Develop client relationships by providing clients regular updates via telephone calls, messages or emails.

5. Boutique Appearance

• Keep the boutique clean, neat and tidy at all times.
• Ensure visual merchandising is clean and displayed at all times.

6. Stock Management

• Assist in inventory management (packing of stocks, stock count).
• Able to perform basic Point-of-Sales functions (i.e. check stocks, receiving of stocks, CRM).

7. Daily Operations

• Attend daily staff briefing conducted by the Boutique-in-charge
• Ensure boutique closing completed within stipulated time. Ensure all security measures are appropriately armed and locked.

8. Team Work

• Get along harmoniously with colleagues and achieve a dynamic work environment for all.

9. General

• Answer phone calls according to the Boutique SOP.
• Assist in simple procurement for the Boutique – stationery, printing papers, ordering receipts for printing, pantry supplies.

PROFESSIONAL REQUIREMENTS

• Minimum High School / Diploma Holders.
• Well groomed.
• Good language skill. Proficient in English. Ability to speak Mandarin will be an advantage but not mandatory.
• Previous retail experience.
• Previous jewellery experience will be an advantage.
• Proficient in basic Microsoft Office.

PERSONAL REQUIREMENTS

• Strong passion in retail.
• Sales-driven
• Positive attitude.
• Willing to learn.
• Client-oriented.
• Must be able to work shifts, weekends and public holidays.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.