IT Support / System Engineer

Our client is one of the largest e-commerce company with holdings in a wide portfolio of businesses from logistics, cloud services and finance to media. They are now looking for a System Engineer / IT Helpdesk to join their team.

Job Duties:

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system

Requirements:

• 3+ years of desk side work experience in large enterprise companies
• University Degree in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Proven ability of office setup project and infrastructure support
• Familiar with Mac and Window OS system
• Strong data analytic, communication & interpersonal skills
• Proficiency in both spoken and written English and Mandarin.

To apply for this position, please simply click on the “APPLY” button. If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited’s Privacy Notice.

PERSOLKELLY Hong Kong Limited: Employment Agency Licence No. 79017

PERSOL Hong Kong: Employment Agency Licence No. 79006