IT Support Officer

Direct reporting to the Hong Kong IT Manager. The Officer is fully responsible for the maintaining, implementing IT services in Hong Kong following global, regional and/or local IT policies, and to facilitate and enable business with IT solutions to achieve better performance.

Job Description

Responsibilities

Monitor network, operation system and surveillance to ensure the stability of service

• Perform technical support on network, system, hardware devices, software and application systems.
• Provide help desk support and solutions to users
• Responsible for the overall in-house and branch sites technical support and maintenance of the network, computer, printer accessories…etc.
• Handle system operation work, e.g. backup, report generation and other system housekeeping work

Requirements

• Certificate / Diploma in Computer or related disciplines
• 1 year related working experience preferred
• Certificate holder for network management is a plus
• Able to handle network support, hardware and software installation, helpdesk support
• Windows platforms, Linux, Firewall and Cisco network environment
• Ad-hoc support is needed during weekend or holidays

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.