IT Helpdesk Support Officer

Job Responsibilities

• Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (MS Office, mobile devices, etc.).
• Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.
• Maintain IT asset and software licensing inventory and IT knowledge base.
• Manage network infrastructure, ensuring smooth connectivity and security across locations
• Assist in IT internal project(s) / maintenance according to Global IT teams’ direction.
• Complete related administrative paperwork and reports as necessary.
• Support business applications, overseeing email and internal systems to maximize efficiency
• Work closely with cross-functional teams to design and implement scalable solutions that meet business needs with project management skill
• Perform ad hoc duties as assigned

Qualifications and Requirements

• High diploma in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.
• At least 2 years’ working experience in IT field and MNC work experience is highly preferred.
• Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows, Mac, Networking
• Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint,
• Organize and independently priorities work and logically develop work plans.
• Self-motivation and team player with good attention to details.
• Positive, "can-do" attitude, self-starter with strong organizational skills.
• Strong analytical skills and logical thinking mindset.
• Strong interpersonal and communication skills.
• Work effectively under pressure during peak operating periods.
• Good command of spoken and written English & Chinese.