Help Desk Supervisor (5 days work)
Automated Systems (HK) Ltd
刊登於 2024-04-29
沙田
3年工作經驗
五天工作週
職位亮點
職位描述
Responsibility
- Manage the processing of incoming calls to the Help Desk via telephone, e-mail and other omni channel to ensure courteous, timely, and effective resolution of end user issues.
- Manages projects assigned to the Service Desk with schedules, trains and provides guidance to the Service Desk staff.
- Track and analyse trends in Help Desk requests and generate statistical reports.
- Oversees the day-to-day activities of the Service Desk and ensures that customer service and communication with customers is a priority.
- Provides assistance in the overall operation of the information technology (IT) function
- Assists users with computer and related IT hardware and software problems, and questions and arranges timely service from outside vendor support organisations when needed.
- In coordination with the Division Manager, develops appropriate Service Management processes, policies, procedures and work plans.
- knowledge of active directory and office 365 for basic level admin task.
- Regular report following.
Requirement
- Higher diploma/ Degree Holder in Computer Science or related disciplines.
- 3 years or above relevant experience in computer operation, Service Desk support and Data Centre controls
- Familiarity with service desk ticketing systems
- Leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and meet deadlines.
- Strong problem-solving and decision-making abilities, with a focus on providing excellent customer service and user satisfaction.
- Aware changes need, willing to change and drive the change.
- Strong IT project management skill.
- Mature, dynamic, self-motivated and able to work under pressure.
- Proficiency in spoken and written English and Chinese.
- Candidate with less experience will be considered as supervisor
Work Location
- Sha Tin
Working Hour
- 9am-6pm, Monday - Friday
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
工作種類 | |
工作地區 | 沙田 |
待遇 | 五天工作週 |
教育程度 |
大專
|
技能 | 客戶服務 / 解決問題能力 |
口語語言 | 良好粵語 / 良好英語 |
書寫語言 | 良好中文 / 良好英語 |
受僱形式 | 全職 |
行業 | 資訊科技 / 電子商務 |
有關招聘公司
Automated Systems (HK) Ltd
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