Customer Services Assistant
職位亮點
- Bonus, Medical & Dental insurance, WFH
- Fresh graduates will also be considered
職位描述
Who we are
As the industry leader for over 20 years, we are serving over 6 million monthly users regionally across Southeast Asia. We grew from a search & content focused platform into the largest F&B ecosystem with extreme growth rate. Our innovation is shown through Online Table Booking, Takeaway, Voucher, Payment, Recruitment and Loyalty (and many more!). Our mission is to help restaurants grow, help users find, book and pay at restaurants. We are an experienced team with a startup mentality. Each of our passionate teammates is making their mark in this space. If you are hungry to grow and make an impact on our 6 million+ users, then join us at OpenRice!
What you’ll be doing?
- Provide quality customer service through hotline, WhatsApp platform and email channel with good record keeping in CS case log
- Identify the issue and work closely with internal parties for case solution and service improvement
- Handle and resolve enquiries and complaints with merchants and members in an efficient manner
- Support other ad-hoc function assigned by Manager
Who are we looking for?
- Diploma holder or other relevant discipline
- Good command of both spoken and written English and Chinese, including Putonghua
- Proficiency in PC knowledge (MS Word, Excel, Outlook)
- Good interpersonal skills, Customer-oriented and Well-organized with ability to prioritize
- 5 day work and willing to work on shift schedule when necessary, including Sat, Sun and Public Holiday
- Fresh Graduate will also be considered.
Why you should consider this opportunity:
We offer an attractive remuneration package with fringe benefits to the right candidates, such as
- 5 days work week
- 12 days of AL
- Performance bonus
- Flexible working hour
- Medical insurance
- Dental insurance
- Work from home
Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!
All information received will be kept in strict confidence and will be treated only for employment-related purposes.
工作種類 |
其他
>
學生 / 應屆畢業生
|
工作地區 | 鰂魚涌 |
待遇 | 牙科保險 / 五天工作週 / 彈性工時 / 醫療保險 / 花紅/獎金 / 在家工作 |
學曆 |
大專
|
技能 | 組織能力 / Microsoft Word / Microsoft Excel |
口語語言 | 良好粵語 / 良好英語 / 良好普通話 |
書寫語言 | 良好中文 / 良好英語 |
受僱形式 | 全職 |
行業 | 資料科技 / 電子商務 |
