Customer Service Executive

Job Responsibilities

• Provide excellent customer services via multiple communication channels
• Handle customer enquiries
• Maintain and enhance customer satisfaction for our customers
• To assist in providing service and product training to customers when required
• Perform other customer service duties when requested

Requirements

• Post-secondary degree
• Possess a 3 years Customer Service experience, preferably gained in
• e-commerce or logistics industries.
• Customer focused with excellent communication, interpersonal and problem solving skills
• Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
• Speedy and accurate Chinese typing is essential
• Proficiency in Microsoft Word, Excel and e-mail
• Proficiency in working with different IT systems
• Pro-active and team player attitude

What do we offer

• Attractive remuneration package
• Year-end double pay
• Discretionary incentive payment
• 15 Days of Annual Leave
• Birthday Leave
• Medical and Life Insurance
• Phone Plan (device and data plan) benefit