Concierge Officer

Job Description

• Answering incoming calls and WhatsApp inquiries from customers and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
• Ensuring a pleasant customer experience by providing accurate and timely information
• Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
• Escalating complex or unresolved issues to team lead or management promptly
• Participating in Company or Marketing campaigns, activities, and events
• Provide insights on customer booking trends and requests
• Providing support to enhance the brand image
• To perform ad-hoc tasks as assigned
• Shift duty between 08:00 - 24:00

Experience & Qualifications

• HKCEE / DSE graduate or above
• Energetic, cheerful, and outgoing personality
• Can do attitude, proactive and attention to detail with good interpersonal and communications skills
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
• Knowledge of common PC software applicationsKeen interest in lifestyle living & demonstrating commitment to customer support
• Open to being present on social media, e.g. Facebook, Instagram, and other relevant channels will be an advantage
• Experience in sales or events is a plus
• Immediate availability is highly preferred

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 5438 4792 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (https://www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.