Call Centre Agent/ Helpdesk Agent

Fujitsu Hong Kong Limited
刊登於 2024-04-16

牛頭角
2年工作經驗

職位描述

Responsibilities:

  • Handle general enquiries, customer requests and/or technical support cases via phone/email
  • Provide assistance to help customers resolve problems encountered
  • Log customer requests into the system and resolve or escalate to the appropriate support team
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor and maintain the SLA of the tickets

Requirements:

  • Diploma or above in Information Technology or Computer related disciplines preferable
  • At least 2 year’s customer service/helpdesk experience
  • 1-2 years of relevant experience in IT support is preferred (candidate with less experience may also be considered)
  • Customer-oriented with good communication skills in English and Chinese, both written and spoken; with proficiency in Putonghua will be an advantage
  • Ability to multi-task in a fast-paced environment
  • PC knowledge including MS Word, Excel and Chinese word processing
  • Relevant experience in banking will be definitely an advantage

Attractive remuneration package will be offered to the right candidate. Please send full resume in Word format with expected salary for application via 'Apply Now' Button below or WhatsApp 68995510. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.


工作種類
工作地區 牛頭角
教育程度
學士
技能 溝通能力 / Microsoft Word / Microsoft Excel
口語語言 良好粵語 / 良好英語 / 流利普通話
書寫語言 良好中文 / 良好英語
受僱形式 全職
行業 資訊科技 / 電子商務

有關招聘公司
Fujitsu Hong Kong Limited
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