Business Analyst

“Recruitment Disclaimer”
At CTM, the security of our employees and candidates is a priority. We will contact candidates with official CTM channels: email addresses with the domain ‘@travelctm.com’ and WhatsApp number+852 9170 3571.Interviews will be conducted face-to-face, and contract signings will only occur at our office in Tsuen Wan.

KEY RESPONSIBILITIES

• Design and implement innovative solutions that address business values and needs
• Collect/analyse business requirements and translate into technical and/or functional specification documents
• Collaborate with cross-functional teams to ensure alignment on projects
• Document and communicate with all stakeholders to ensure successful rollout of projects
• Prepare test cases / test scripts, facilitate UAT, manage offshore key users / teams on test execution
• Act as first level support to help triage incoming support tickets. Track issues and facilitate resolution
• Able to guide regional implementation team on system configuration to support business needs
• Support technical teams with performance / load tests and data migration validation

• Support implementation, go-live and cutover activities, and manage post-implementation production enquiries and issues
  

SKILLS AND EXPERIENCE

• Bachelor degree holder in IT systems/ Business Analysis or related discipline
• Minimum 2 years’ working experience in system implementation and support
• Strong technical skills in Cloud applications, MS Office, BI tools and work / data flow diagramming
• Able to read system payload (XML / JSON using Postman or other)
• Basic development / scripting skills with DB admin knowledge (eg. SQL)
• Experienced working with project management tools (eg. Jira or Freshservice) in an agile development environment
• Experience using N8N or similar automation platform would be highly advantageous
• Ability to simplify and standardize complex concepts / processes
• Self-motivated, creative and flexible
• Able to work independently and under pressure
• Excellent analytical, organisation and communication skills
• Good spoken and written Chinese (Cantonese and Mandarin) and English
• Travel industry experience is highly preferred

• Occasional travel may be required
  

Company Benefits:

• 5-day work week
• 14 days of annual leave
• Birthday leave
• Medical and dental insurance
• Staff travel discounts
• Wellness activities
• Snack corner and free coffee
• Monthly fruit day
• Gym facilities, entertainment amenities, and massage chair

Please submit full resume with availability and expected salary.