Assistant IT Manager- 5 days’ work

Responsibilities

· Install, configure, and maintain software and hardware components of computer and network systems

· Understand, diagnose, troubleshoot, and resolve IT users’ issues effectively

· Work collaboratively to support various store work including POS, CCTV system and relocation, Cybersecurity controls, Networking and Storage Management

· Support procurement by liaising with vendors on IT procurement, maintenance, and renewal of IT hardware and software

· Enforce and communicate the Company's IT policies and guidelines to users; assist with training on cybersecurity best practices

· Configure and maintain systems with security patches and hardening standards

· Maintain and update technical documentation regularly

· Contribute to various projects by executing assigned project tasks, implementing pre-defined security controls, and conducting proof-of-concept testing for emerging technologies, analyzing feasibility, costs, and scalability

· Perform other duties as assigned by the IT Manager

Requirements

· A bachelor’s degree holder in IT/Computing/Computer Science or related discipline

· Ability to communicate fluently in English and Chinese (Cantonese or Mandarin)

· At least 6 years of experience in IT Support/Administrator role

· Hands-on experience of Windows OS, Active Directory (AD) administration, MS Exchange administration and network services and configuration

· Experience in POS, CCTV, LifeChat and Cyber Security technologies

· CISCO Certified Network Administrator (CCNA) certification or equivalent — desirable

· Exposure to cloud platforms such as Microsoft Azure Fundamentals or AWS Cloud Practitioner — desirable

· Highly organized and detailed-oriented

· Flexible in problem solving approach

· Ability to troubleshoot complex technical issues

· Multi-tasking and time-management skills, with the ability to prioritize and delegate tasks